FAQ
Where can I find resellers in my country?
We recommend consulting the Store Locator section on our website, selecting the state you are looking for: https://us.okkia.it/our-stores
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How can I track my shipment?
When your order is picked up, you will receive an email to track your shipment.
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What are the delivery times for my order?
Delivery times are usually 5 to 7 working days. We do not ship on weekends and holidays.
Delays may occur due to adverse weather conditions, or high demand depending on the region and season.
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Delays may occur due to adverse weather conditions, or high demand depending on the region and season.
I would like to buy a pair of glasses, but it is not currently available. How should I do?
We advise you to click on the "Notify me when it's back in stock" button in the relevant product sheet of the desired eyewear.
You will receive an email notification when the glasses are back in stock.
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You will receive an email notification when the glasses are back in stock.
Is it possible to change lenses?
Some of our customers have done this in the past, but it is always better to consult your trusted optician before proceeding with the purchase of glasses.
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What are the dimensions of the glasses?
In each product sheet you can find in the photo gallery an image with the relative measurements of the glasses you are looking for.
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Do the glasses have a warranty?
Yes, a two-year warranty is provided.
This warranty only covers manufacturing or production defects. It does not cover misuse or wear and tear by the customer.
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This warranty only covers manufacturing or production defects. It does not cover misuse or wear and tear by the customer.
Why doesn't anyone answer me at Customer Care?
Customer support is available on working days from Monday to Friday during the following hours: 11:00AM to 7:00PM EST time.
If you send an email, you will receive a reply within 24hrs.
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If you send an email, you will receive a reply within 24hrs.
How can I insert your corner in my shop?
You must fill out the form found at the link https://us.okkia.it/become-a-reseller.
You will be contacted later and as soon as possible by our sales representative.
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You will be contacted later and as soon as possible by our sales representative.
Can I pay in installments?
Yes, you can pay in three monthly installments of the same amount using the PayPal Pay in 3 Installments option. The first installment will be charged at the time of purchase, while the others will be charged in the two following months. Paypal will notify you in advance before proceeding with the charges. PayPal - Pay in 3 Installments is a completely free service, provided that the installments are paid by the due date. In case one or more installments are not paid by the set date, a late payment fee will be charged.
How can I return a product?
The return must always be communicated by email to us@okkia.it specifying the following information:
- Order number
- Reason for the return
- Glasses to be returned
- Photo of the glasses to be sent for the return (no photo of the packaging)
Afterwards, you will receive the information to correctly execute the return.
The cost of transport is to be paid by the buyer.
The cost of transport is to be paid by the buyer.
I received the wrong product. What should I do?
If you received the wrong product, send an email to us@okkia.it with:
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- Order number
- Photo of the glasses received
- Name and code of the missing item if the order contains multiple items.
The product I ordered arrived damaged, what can I do?
If you placed an order on our website and received damaged glasses, if your Okkia broke or was damaged after the purchase (certain warranty conditions apply), please write to us@okkia.it specifying the following information:
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- Order number;
- Purchase date;
- Photo of the damaged glasses.
I bought a pair of glasses from a retailer, but they are damaged/broken. Can you replace them for me?
No, you should contact the retailer or store where you purchased the lenses.
